Business Automations and Custom Workflows

Think about the tasks you do every week without thinking: copying leads into a spreadsheet, sending the same follow-up email, updating your CRM.

None of them are hard. All of them add up.

We sit down with you, map how your business actually runs, and build workflows that do those steps for you. Your team gets hours back for the work that needs a human.

What we automate

• Lead handling. New enquiry comes in, gets a reply, lands in your CRM, and the right person is told. Instantly.
• Follow-ups. Quotes that need chasing, invoices that are overdue, clients who went quiet. See how we track quotes that get opened but never answered.
• Onboarding. A new client signs, and their folder, welcome email, calendar invite and first tasks are created automatically.
• Reporting. Numbers pulled from your tools into one place, every week, without anyone copying and pasting.
• Connecting your tools. Forms, email, Google Sheets, CRMs, Slack, WhatsApp, invoicing and calendars, talking to each other.

How it works

1. We map your week. Every task your team repeats, written down.
2. We pick what to automate first. Frequent, predictable tasks that cost you when they're forgotten go to the top.
3. We build one workflow at a time. Using tools like n8n, Zapier and Make, or custom code where those can't do the job.
4. We test it with you, then document it. So it never becomes a black box nobody understands.

What we won't automate

Anything that needs judgment or empathy. An unhappy client should hear from a person. We automate the boring parts around your conversations, not the conversations themselves.

Frequently asked questions

What tools do you use?

Mostly n8n, Zapier and Make, because they connect to nearly everything small businesses use. When something needs more, we write custom code. We pick whatever fits your setup and budget, not the other way round.

Do I need to change the software I use?

Usually not. We connect the tools you already have. If something genuinely holds you back, we'll tell you, but switching software is never the starting point.

What happens if an automation breaks?

Every workflow we build has alerts, so problems get noticed straight away instead of weeks later. And because everything is documented, it's clear what each workflow does and how to fix it.